Delivery: Local and International

We are pleased to offer delivery services both locally and internationally. Our commitment is to ensure a seamless shopping experience for all our customers, regardless of their location.

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For local deliveries, we strive to provide a swift and efficient service, with an estimated delivery time of 2-3 business days. However, please note that delivery times may vary based on your location and any unforeseen circumstances that might affect shipping.

For international orders, we endeavor to dispatch your items on weekdays to expedite the shipping process.

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How to tracks your items. 

Effortlessly track your parcels with our reliable postal service, complete with a convenient tracking code. Once your package reaches its destination country, you can easily trace its exact location using your local post office website. Stay informed about your shipment's progress hassle-free!

 

Shipping times may vary depending on the destination country's customs regulations, local courier services, and other factors. We appreciate your understanding and patience in such cases.

Estimated delivery time:Local Deliveries: 2-3 business days.

 

International deliveries: Shipping will occur on weekdays (every Wednesday, will head to post office). Delivery times may vary based on the destination country and its customs processes. Please allow for additional time for your order to reach you.

 

Custom-sized orders: For custom-sized orders, please note that these items require special attention and craftsmanship. The processing period for custom-sized orders typically ranges from 7 to 14 days before they are ready for shipping. We strive to provide high-quality, tailor-made products, and your patience during this period is highly appreciated.

 

Order Tracking

For your convenience, we provide order tracking services for both local and international deliveries. Once your order is dispatched, you will receive an email containing tracking information, allowing you to monitor the status of your shipment until it reaches your doorstep.

 

Shipping Charges

Shipping charges are calculated based on the weight, size, and destination of your order. During the checkout process, you will be provided with the relevant shipping options and associated costs. We aim to provide transparent shipping costs to ensure you are fully informed before placing your order.

Address Accuracy

Please ensure that you provide accurate and up-to-date shipping information during the checkout process. We cannot be held responsible for any delays or non-delivery of orders resulting from inaccurate address details provided by the customer.

 

Returns and Refunds

Non-Exchangeable, Refundable, and Cancelable Orders

Please note that all orders placed on our website are non-exchangeable, refundable, or cancelable. Due to the nature of our products and the meticulous craftsmanship involved, we are unable to accommodate requests for exchanges, refunds, or cancellations once an order is placed. We encourage you to carefully review your order before finalizing your purchase.

 

Chat with Us Before Making a Purchase

We understand that purchasing art and unique pieces online can raise questions or uncertainties. Before making a purchase, we encourage you to utilize our chat feature, where our friendly and knowledgeable team members will be more than happy to assist you. We can provide additional information, clarify product details, and address any concerns you may have, ensuring that you make an informed decision.

 

Variation in Colors and Artistic Features

It is essential to note that pottery pieces, mosaic artworks, and resin products may exhibit slight variations in colors, patterns, and textures compared to the photographs displayed on our website. Each piece is handcrafted, and this individuality adds to its charm and character. The inherent beauty of these art forms lies in their uniqueness, and we celebrate the subtle differences that make each creation one-of-a-kind.

 

Handmade Imperfections

We take immense pride in the fact that our products are lovingly handmade by skilled artisans. As a result, minor imperfections may be present, and each piece may not achieve absolute uniformity. These imperfections are a testament to the artisan's craftsmanship and creativity, making each item truly special and distinctive.

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Mosaic Coasters

Our mosaic coasters are unique and handcrafted pieces of art. To preserve their beauty and quality, we recommend the following care tips:

 

Hand-washing only: Please refrain from using the dishwasher to clean your mosaic coasters. Instead, gently wipe them with a damp cloth to remove any spills or stains.

 

Avoid soaking: Do not soak the coasters in water or any cleaning solution, as this may compromise the integrity of the mosaic design.

 

Dry thoroughly: After cleaning, make sure to dry the coasters completely with a soft, dry cloth.

 

General pottery care tips

Avoid abrasive cleaners: Refrain from using abrasive cleaners, scouring pads, or harsh chemicals on your pottery, as they may damage the glaze and surface finish. Avoid sudden temperature changes: As mentioned earlier, avoid subjecting your pottery to sudden temperature changes, as this may lead to cracking.

 

Stacking and storage: When storing your pottery, avoid stacking items on top of each other, as this can lead to chipping or scratching of the glaze.

 

Avoid impact: Handle your pottery with care and avoid subjecting it to impact or dropping, as this may cause damage.

 

Embrace the love of art, not just wholesale

When you shop with us, we encourage you to embrace the love of art and the appreciation for handcrafted creations. Our products are expressions of passion, dedication, and artistic vision. We believe that buying handmade art should be a journey of admiration for the creative process rather than a pursuit of mass-produced uniformity. By understanding and embracing the essence of artistry, you contribute to the preservation of traditional craftsmanship and support independent artisans.

 

Your satisfaction matters

While we do not offer returns, exchanges, or cancellations, your satisfaction is of utmost importance to us. If you encounter any issues with your order, or if your purchase arrives damaged, please contact us immediately. We will do our best to address any concerns and find a suitable resolution.

 

Thank you for choosing Mosaiclaydeco to explore and embrace the beauty of handmade art. We appreciate your understanding and hope you enjoy your shopping experience with us. Should you have any questions or need assistance, feel free to reach out to our team through the chat feature or mosaiclaydeco@gmail.com

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Lost or misplaced orders - shipping policy

 

At Mosaiclaydeco, we want to ensure clarity regarding the responsibility and potential risks associated with package delivery. Please review our Shipping Policy outlined below:

 

Carrier responsibility

Once your package is handed over to a carrier for delivery, the responsibility for its safe transit lies with the shipping company. While we take great care in packaging and preparing your order, we are not liable for any packages that are lost or misplaced during transit by the carrier.

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Non-responsibility after handover

Upon dropping off your package or having it picked up by a carrier, we cannot be held accountable for any events, delays, or issues that may occur during the shipping process. Any unforeseen circumstances that affect the delivery are beyond our control.

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Shipping cost inclusivity

To ensure added security and peace of mind, we include the cost of registered package shipping with each order. Registered packages provide tracking and a level of assurance during the transit, reducing the likelihood of loss or misplacement.

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No refunds for lost, misplaced, or stolen packages

In the unfortunate event that your package is lost, misplaced, or stolen during transit, we understand the frustration it may cause. However, we must clarify that no refunds will be issued in such cases, as we cannot be held responsible for carrier-related incidents.

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Support and assistance

While we cannot provide refunds for lost, misplaced, or stolen packages, we are here to support and assist you in any way we can. If you encounter any issues with the delivery of your package, please do not hesitate to contact us. We will collaborate with the carrier to resolve the situation to the best of our abilities.

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Accurate shipping information

To ensure a smooth delivery process, kindly ensure that you provide accurate and complete shipping information during the checkout process. Verifying your shipping address helps prevent any misdirection or delays in delivery. Once your order is processed and shipped, you will receive a registered tracking code. This code will be sent to the email address associated with your order. The registered tracking code allows you to track the status of your package during transit.

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Please keep an eye on your email for this registered code, as it will enable you to monitor the progress of your shipment and ensure a smooth delivery experience.